Customer Services  

Our Sales and Customer Service Staff…

• Identifies and reacts to customer needs.
• Profiles each customer’s operations and needs. This information is used to develop a transportation plan.
• Analyzes equipment needs, lanes, loading / unloading services and other elements in search for our customer’s transportation needs.
• Attentively communicates with our customers and offers equipment / services according to their needs.

Our Fleet Management Staff …

• Provides custom tailored transportation services to our customers.
• Has a vision that is constantly focused on quality transportation designed to exceed our customer’s needs and expectations.
• Considers the needs of our customers as well as the needs of our drivers and their families.
• Maintains the integrity of our purpose – to serve our customers.

Our Management Information Systems Staff …

• Provides accurate, real time information utilizing such tools as the IBM iSeries computer system and Aether Systems mobile communications.
• Provides EDI services to our customers.
• Offers internet access to customer load data.
• Provides email capabilities to our employees in order to facilitate efficient customer communication.

Our Safety & Human Resources Staff …

• Provides trained, experienced drivers and owner operators.
• Provides insurance certificates upon request.
• Assures that freight will be moved safely and in compliance with all laws and regulations.
• Efficiently handles and communicates any freight claim issues.

For more information on these services call 1-800-359-2900

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